This Privacy Policy constitutes an agreement between you and us, along with our subsidiaries and affiliated entities, outlining how your Personal Data, provided by you or collected through your access to our Website, will be handled.
This Privacy Policy aims to provide transparency regarding our privacy practices, detailing how we collect, use, share, disclose, and protect the personal information of our users. This includes personal, financial, and other information of users accessing our Website, as well as any subdomains and/or subdirectories associated with it.
The terms "you" or "User" herein refers to any user of the Website. By continuing to use our Website, you confirm that you have read and understood this Privacy Policy. If you do not agree with our Privacy Policy, please refrain from using our Website.
Why you need to know
This Privacy Policy outlines our privacy practices, including how we collect, process, and disclose Personal Information, as well as how you can manage and control your privacy preferences.
In order to access our services, you are required to provide certain personal information. By law, we must disclose how we collect, share, and protect your personal information. This Policy explains how we collect and use your personal information during and after your relationship with us. It also outlines the basis and purposes for processing your personal information, your privacy rights under applicable laws, and the measures we take to protect your information.
Platform Architecture and Scope
This Privacy Policy applies to our unified platform, which operates through (i) a default software-as-a-service (SaaS) layer and (ii) an optional Web3 or tokenisation layer that may be enabled by users. This Policy governs the collection, use, storage, and disclosure of Personal Data across both layers of the platform, to the extent such data constitutes Personal Data/Information under applicable data protection laws.
Throughout our Website, we may link to other websites owned and operated by certain trusted third parties (e.g., make additional products and services available to you). These other third party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate.
What is personal information
"Personal Information" refers to any information that identifies, relates to, describes, or is reasonably capable of being associated with, or could be linked, either directly or indirectly, to a specific user on our website.
What Information do we collect
We collect personal information about you when you access our website, register with us, contact us, send us feedback, purchase products or services via our website, post material to our website and complete customer surveys or participate in competitions via our website.
Categories of Personal Data and Legal Basis for Processing
In addition to the categories of Personal Data/Information described elsewhere in this Policy, we may collect and process:
- (a) technical and usage data, including system logs, API interactions, credit usage, and performance metrics;
- (b) blockchain-related data, such as public wallet addresses and transaction identifiers, where users choose to engage with tokenisation or Web3 features; and
- (c) marketplace or monetization-related data associated with subscriptions, billing, or platform transactions.
We collect this personal information from you either directly, such as when you register with us, contact us or purchase products or services via our website, or indirectly, such as your browsing activity while on our website (see 'Cookies' below).
We will collect your personal, financial, technical, legal, and other data related to your transactions on our website, including but not limited to the following:
- Account Creation: Information necessary for registration, such as your name, home address, phone number, country of citizenship and residency, date of birth, gender, and other relevant details.
- Personal Identification: Identity documents, such as a passport, state-issued ID card, driver's license, etc., that can verify your identity.
- Financial Information: Data required to process transactions, including account and bank details, as well as verification of income sources.
- Consent Provided: We will access information related to the execution of contracts, consents, or agreements concerning your use of the services provided on our website or other sources.
- Communications Information: Names, contact details, and other information of individuals who reach out to us through our website or other communication channels with inquiries about us or the products listed on our website.
- Marketing Information: Details about your preferences for receiving communications, subscribing to newsletters, or other publications.
- Other Information: We may collect additional information that is not specifically listed here, but will use it in accordance with this Privacy Policy or as otherwise disclosed at the time of collection.
Hence, in general the personal information we collect about you depends on the particular activities carried out through our website. This information includes and may include:
- your name, address and contact details
- date of birth
- bank account and payment details
- details of any feedback you give us by phone, email, post or via social media
- information about the services we provide to you
- your account details, such as username, login details
We use this personal information to:
- create and manage your account with us
- verify your identity
- provide goods and services to you
- customise our website and its content to your particular preferences
- notify you of any changes to our website or to our services that may affect you
- improve our services
This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.
How do we use this information
- Uphold Terms of Service: We use your information, including personal and financial data, to ensure compliance with our services, address unlawful activities, and enforce agreements with third-party service providers.
- Identity verification: We collect and process personal information to verify the identity and qualification status of users, which may involve performing a soft credit history check and verifying visual identification images.
- Operational Reasons: We may use information to provide services and information that you request.
- Customer Service purpose: We may use your personal information to respond to comments and questions, as well as to provide support to users.
- Service / Product Enhancement: We may use the information to analyze usage trends and preferences of our users, with the goal of enhancing the service and developing new products, services, features, and functionality.
- Communication: We may use your information to provide customer service, send important communications, and notify you of any changes to our terms, conditions, or policies.
- Marketing and Advertising materials: We may use your information to send promotional content and advertisements that we believe may be useful, relevant, valuable, or of interest to you.
- Detect and Prevent Fraud: We process information to identify, prevent, and mitigate fraudulent activities related to our services and to safeguard user data.
We use Personal Data/Information on the basis of contractual necessity (including account management and billing), legitimate interests (including platform security, fraud prevention, analytics, and service improvement), and user consent, where required, particularly in relation to tokenisation or blockchain-enabled actions.
Users acknowledge that blockchain-based data recorded on public or distributed ledgers may be publicly accessible and immutable. We do not control, and cannot modify, delete, or restrict access to data recorded on a blockchain once such data has been confirmed on-chain.
Aggregated usage metrics, anonymised analytics, dataset-level usage statistics, credit consumption records, and publicly displayed usage indicators shall not constitute Personal Data to the extent that such information cannot reasonably be used, whether alone or in combination with other data, to identify an individual natural person.
Wallet addresses are treated by Inflectiv as pseudonymous identifiers. Inflectiv does not knowingly seek to re-identify, deanonymise, or associate wallet addresses with real-world identities, except where such association is voluntarily provided by the User or is required to comply with applicable laws, regulations, or lawful requests by competent authorities.
Certain Platform operations and decisions, including but not limited to rate limiting, credit usage enforcement, anomaly or fraud detection, restriction or suspension of access, and abuse prevention measures, may be carried out through automated means based on predefined system rules, technical parameters, and observed usage patterns. Such automated actions are implemented solely for the purposes of maintaining Platform security, integrity, availability, and compliance.
Cookies and other tracking technologies
A cookie is a small text file which is placed onto your device (e.g., computer, smartphone or other electronic device) when you use our website. We use cookies on our website, these cookies help us recognise you and your device and store some information about your preferences or past actions.
Marketing
We would like to send you information about products and services, competitions and special offers, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by email, telephone, text message (SMS) or automated call.
Your rights
Under the data protection laws, you have a number of important rights free of charge. In summary, those include rights to:
- fair processing of information and transparency over how we use your personal information
- access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
- require us to correct any mistakes in your information which we hold
- object at any time to processing of personal information concerning you for direct marketing
- object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
- object in certain other situations to our continued processing of your personal information
- otherwise restrict our processing of your personal information in certain circumstances
- claim compensation for damages caused by our breach of any data protection laws
If you would like to exercise any of those rights, please:
- email, call or write to us
- let us have enough information to identify you (e.g., account number, user name, registration details)
- let us have proof of your identity and address
- let us know the information to which your request relates, including any account or reference numbers, if you have them
To confirm your identity and verify your right to access your personal data (or exercise other rights), we may request specific information from you. This security measure ensures that your data is not disclosed to unauthorized individuals. Additionally, we may contact you for further information to expedite our response.
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
How to complain
We hope that we can resolve any queries or concerns you raise about our use of your information.
Changes to this website privacy policy
This Privacy Policy may be updated periodically to remain compliant with legal requirements and reflect any changes in our business operations. Updates will be posted on this webpage and other relevant platforms.
Legal
- This Privacy Policy does not constitute a legal contract and does not create any legal rights or obligations, except as required under applicable laws.
- If your request to access your personal data or exercise other rights is clearly unfounded, repetitive, excessive, or unsubstantiated, we may decline to comply in such cases.
How to contact us
Please contact us, if you have any questions about this privacy notice or the information we hold about you.